You already know how the new communication channels with your City Council will be, enabling to do so in a comfortable, easy way and from anywhere.  

We are committed to listening to you and improving communication with you. One of these improvements that we are going to make is the management of incidents in the city through a new tool that will make this process more fluid, comfortable and accessible for everyone, through the new channels of communication with the City Council that we will soon be making available to you. 

One of these new channels is the new Santander City mobile app, which yo can use to report any warnings, requests or incidents you may have in your neighbourhood or in the city, and you can even send images if you need to. You can also use other channels of communication with the City Council to report incidents, such as the Citizen Attention Service, the municipal websites or the screens of the interactive corners, just choose the one you prefer at any given time.  

Thanks to the new incident management tool, we can receive all the information sent to us by citizens through all these channels, and unify it in a single reception channel so that all the data reaches the same place and we can supervise and manage it quicker than before. 

Whenever you report your incident through any of these channels, the City Council will receive it and we will coordinate and work to solve it as quickly as possible. For example, if there is something blocking or obstructing the way in a street as you walk through the city, you can simply use the Santander City App to send us the incident. We will receive the notification and we will get to work to resolve it. 

Likewise, associations, schools, groups and other organisations in the city can send us any requests and incidents they consider. The City Council is committed to helping you, whether individually or collectively. Whenever you need to communicate something to us, to resolve an obstacle or to make suggestions, do not hesitate to let us know through the different channels that we make available to you. 

Another of the advantages that this new tool gives us is the possibility of being able to send you the final result when the incidents are resolved. We want all these processes to be transparent. So, when the municipal workers solve the incident, we will send you images of the result, and you will even be able to evaluate the resolution process, that is, you will be able to participate and give your opinion on the procedure we have followed to achieve it. This will help us to continue improving for citizens.       

In addition, through the Santander City App you will be able to find out about all the incidents that citizens have reported, the status of the resolution process for each of them and the municipal technical team in charge of resolving them.

This new incident management tool will also allow us to coordinate the incidents and obstacles that we may have internally in the City Council, so that nothing prevents us from continuing to provide you with services and continue working for the people of Santander. 

In short, this new solution will bring us advantages both externally for the citizens, groups and associations of Santander, as well as internally in the City Council itself. The most important ones are:  

-We will be able to provide you with a more agile response and in less time to resolve the incident due to this single point that centralises all the information that reaches us through the different channels, facilitating the fluidity of communication. 

-We will be able to have better supervision and internal coordination with the municipal team in charge of resolving each request. 

-Improved transparency of the resolutions, so that when the municipal technicians have resolved the incident, we can send you images, for example, through the Santander City App, so that you can see the result, once it has been resolved.  

With these new improvements we want you to feel satisfied with the municipal action carried out by your City Council, streamlining your communication with us to make it more comfortable and agile, and helping you to pass on any information you think we should know about the city. We are committed to listening to you and providing you with a transparent and quality response, and for this reason, we continue working in order to make you the focus of all municipal action and to improve your quality of life in the city. We are going to make you feel Santander is close to you and yours.